Remember that day, long, long ago, when you first heard “you've got mail” and were SO excited! I recently watched “You've Got Mail” with Meg Ryan and Tom Hanks and was reminded of that first dopamine zing from the AOL dial-up sounds.
Well, those days are LONG gone. Now the joy of receiving electronic communication in brief and limited bursts has been replaced with multiple email accounts, spam and endless requests for your time.
Let's ponder and talk about a few things that could be improved in email communications.
Remember that email is ONE way communication. Beware of using sarcasm or being too subtle in your email. Or a harsh tone as well. The reader does not have the benefit of reading your facial cues and body language while reading your email.
Email DOES get lost sometimes, or stuck in the outbox, into the spam box or some other mishap. Cut people some slack and send a nice second request if they don't respond. They will appreciate it.
Please think twice before sending a ranting email. You will most likely regret it. Give yourself some time to cool down before responding via email, especially in business.
For the love of God and all that is holy, use spell check.
If you are replying to an email, please continue the chain and re-read the previous email, conveniently located at the bottom, before asking a question via the same email conversation.
Subject line? Make it interesting and relevant. Totally worth the time to make it great and get it read.
Short and sweet is best. Have something longer to say, make a phone call. Remember those? The phone is the least used function on my iPhone.
These are a few of the things I have been pondering about email. I leave you with this thought: we are all human and not robots, please don't expect too much from each other. Be generous in spirit and know that everyone is trying their best.
Some helpful gmail tips to become the master of your inbox.
And I leave you with this question: what do YOU feel the appropriate response time is for email? Do you meet this 24/7? Take a break on the weekend or evenings?
Just a note: while writing this on a Saturday night, I responded to 9 email. Save me.